Clinical Project Lead

Glytec is the insulin management software company for healthcare providers focused on improving the quality and cost of care. Our FDA-cleared titration software and proprietary algorithms power the only solution capable of delivering personalized insulin treatment recommendation across the continuum of care, from hospital to home. We are on a mission to improve the lives of patients managing glycemic issues and those who administer their care, by optimizing insulin therapy. Expand your influence of glycemic management by helping clients throughout the country implement best practices in glycemic management augmented by using Glucommander.

The clinical project lead is a critical member of Glytec’s delivery team and serves as the clinical subject matter expert for glycemic best practices, and product functionality with broad clinical responsibilities. As a clinical project lead, you will be primarily focused on deploying Glytec’s solution at hospitals and health systems nationwide. Throughout the deployment, you will guide clients through change management focusing on glycemic best practices. You will help identify changes to policy and procedures, clinical workflows, and order sets to standardize insulin delivery within the client health system. You will work closely with an implementation manager and a technical project lead throughout the project. As a clinical project lead, you will help bridge the technical concepts with the clinical aspects of the project.

Other responsibilities include participation in customer on call support and working with the education team in developing clinical materials. Reporting to the director of clinical delivery, you will play a key role on the delivery team during a time of growth and optimization as we aim to increase our time to value for Glytec across health systems nationwide.

We offer a competitive salary, benefits, flexible schedules, and additional employee perks. 

Responsibilities:

• Become a subject matter expert on product functionality
  • Thorough understanding and ability to speak to functionality and rules of software
  • Understand and communicate configuration options
  • Understand and communicate technical and integration options from a clinical standpoint
  • Become proficient in product demonstrations
• Lead, and coordinate the clinical aspects of the delivery project
  • Understand and manage all clinical deliverables
  • In conjunction with the project team, responsible for managing and delivering the following:
    • Training/education guidance
    • Guide Glucommander order set development
    • Clinical configurations
    • Identify policy, procedure and clinical workflow changes needed for the best glycemic management results
    • Help to create a standardized method of delivering insulin within the client’s health system
    • Downtime strategy and process
    • EMR (Electronic Medical Record) and Glucommander best practice recommendations
    • Clinical guidance during testing and validation
    • Serve as lead support (onsite and remote) for client go-live
    • Optimization of client success post go-live
  • Utilize a customer-oriented solution approach to ensure a successful customer deployment
• Clinical support
  • Participate in on-call rotation for 24/7 client clinical support calls
  • Assist in the completion of client requests for configuration changes
  • Assist with other support work, such as case reviews
• Clinical education
  • Assist with the development of Glucommander training materials
  • Serve as a Subject Matter Expert in Glucommander product and glycemic management to support the training team
• Assist as needed to support internal Glucommander education, testing/validation, and collaboration around clinical decisions and best practices.
• Work closely with Glytec clinical teams to ensure that Glytec is well positioned to address client strategy and key objectives for deploying Glucommander.
• Maintain technical aptitude and knowledge base and work closely with the Technical Project Lead to ensure successful execution of technical deliverables
• Ensure smooth transition of knowledge to the internal team and customer success manager, per project timelines and scope.
• Support internal coordination and communication across Glytec’s Technical, Product, Clinical and Sales teams to optimize client outcomes and the delivery model.
• Participate in and contribute to internal Glytec clinical meetings/workshops
• Aid the director of clinical delivery in other projects and initiatives as assigned

Experience & Qualifications:

• 5+ years inpatient clinical experience
• 2+ years leadership or project management experience
• Previous experience in building and designing order sets for inpatient use preferred
• Previous experience with diabetes technology and/or software preferred
• Diabetes management experience preferred
• CDCES preferred

Knowledge & Skills:

• Positive attitude
• Self-motivated who can work independently in a remote office
• Work and respond promptly to demanding timelines with shifting priorities
• Strong critical thinking, interpersonal, and verbal & written communication skills
• Detail oriented with excellent organizational skills
• Experience and ease in presenting to and interacting with a broad range of audiences including nurses, nursing leadership, physicians, pharmacists, and ancillary staff.
• Proficient in Microsoft Office 365 applications (PowerPoint, Excel, Outlook, Teams, SharePoint & Word)
• Proficient in the use of Smartsheet, slack, Qualio, Zoom, and Confluence preferred or ability to learn new applications quickly
• Strong business ethics and common-sense skills
• Technically savvy with an ability to quickly learn, understand and apply new technologies
• Effectively prioritize and flex during project cycle, specifically during times of change
• Work well in high-pressure changing environment

Education:

• RN license required
• BSN degree preferred

Working Conditions:

• 50%-60% Travel is required.
• Work in the office 2 days per week If living near the Greenville or Waltham Office. If living outside the office area, then will work remotely in home office. (Remote role eligible) 
• This position is not a customary 40-hour work week, at times extended work hours are needed in the evening and on weekends to achieve the goals of the service organization and Glytec.
• Will attend company meetings in person 4-6 times per year, for employees working remotely.
• Lead or help with client go-lives, and other client visits throughout the year based on project needs and requirements.

Additional Notes

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

All offers of employment are contingent on the results of references, a background check, and a drug test.